Branding isn't about design, it's about business and your bottom line. If you think branding is just logos and colours, you’re missing a key growth lever. In a market where everyone competes on price, branding is how you charge more, convert faster, and build loyalty.

Hosted by SSA UK CEO Simon Forrester, join us for our complimentary, monthly member's only update including the latest sector news. Complimentary for SSA UK and FEDESSA members.

We all know them; those customers where interactions just don’t flow like we want them to. Customers who seem agitated, abrupt or stubborn. In this Hot Topic session, we dive into this customer group to understand what drives behaviour like this, and which practical tools we can use to deal with them more effectively.